Frequently Asked Questions

Waclime is a powerful platform that helps businesses manage customer conversations, automate replies, send broadcasts, and scale their WhatsApp communication. It's designed for businesses of all sizes to provide better customer service and drive sales through WhatsApp.

Getting started is easy! Simply sign up for a free account, connect your WhatsApp Business number, and you're ready to go. Our setup wizard will guide you through the process step by step. You'll be managing conversations within minutes.

You can use either WhatsApp Business or regular WhatsApp with our platform. We'll guide you through connecting your WhatsApp account during the setup process.

Yes! We offer a 14-day free trial with no credit card required. You'll have full access to all Pro features during the trial period. You can cancel anytime if it's not right for you.

Auto-replies are automated responses triggered by specific keywords or phrases. When a customer sends a message containing a keyword (like 'price' or 'hours'), the system automatically responds with your pre-configured message. This helps provide instant answers to common questions 24/7.

Yes! Our broadcast feature allows you to send personalized messages to multiple customers at once. You can segment your audience using tags and send targeted campaigns. Note: Broadcasts require customer opt-in and follow WhatsApp's policies.

Message scheduling lets you compose messages and set them to be sent at a specific date and time. Perfect for sending promotions during peak hours or following up with customers at the right moment, even when you're offline.

Yes! Pro plans include multi-agent support, allowing up to 3 team members to manage conversations simultaneously. Each agent has their own login and you can track who handled which conversation.

Our platform works with both regular WhatsApp and WhatsApp Business accounts. You can connect any WhatsApp account and start managing your conversations right away.

The free plan includes 50 templates per month, basic auto-replies (5 keywords), up to 100 contacts, 7-day analytics, and community support. Perfect for testing the platform and small-scale operations.

WhatsApp templates are pre-approved message formats you can send to customers outside the 24-hour window. Each plan includes a monthly template quota. Inbound messages (within 24-hour window) are always free and unlimited.

Yes! You can upgrade or downgrade your plan at any time. When upgrading, you get immediate access to new features. When downgrading, changes take effect at the end of your current billing cycle.

No hidden fees! Our pricing is transparent. You only pay for your monthly subscription. WhatsApp may charge separately for template messages sent outside the 24-hour window, which varies by country.

We accept all major credit cards (Visa, Mastercard, American Express) and bank transfers for annual plans. All payments are processed securely through our payment partners.

Security is our top priority. All data is encrypted in transit (SSL/TLS) and at rest. We follow industry best practices and comply with GDPR and data protection regulations. Your messages and customer data are never shared with third parties.

We offer API access and webhooks for custom integrations. Popular integrations include Zapier, Make.com, and direct API connections. Contact our team for specific integration requirements.

If WhatsApp experiences downtime, messages will be queued and sent automatically once service is restored. We maintain 99% uptime on our platform and monitor WhatsApp's status 24/7.

Yes! Comprehensive API documentation is available for Pro plan subscribers. Our REST API allows you to integrate WhatsApp messaging into your existing systems and workflows.

Free plan includes community support. Starter plan gets email support with 24-hour response time. Pro plan includes priority WhatsApp support with faster response times and dedicated account assistance.

Yes! All new users get access to our comprehensive knowledge base, video tutorials, and setup guides. Pro plan users can request personalized onboarding sessions with our team.

Absolutely! You can export your contacts, messages, and analytics data at any time. We believe your data belongs to you and should be portable.

We love hearing from our customers! If you need custom features or enterprise solutions, please contact our sales team. We offer custom development and white-label options for larger businesses.

You can cancel your subscription anytime from your account settings. No questions asked. Your account will remain active until the end of your current billing period.

We offer a 14-day money-back guarantee for new subscribers. If you cancel within 14 days of your first payment, you'll receive a full refund. After that, we don't offer prorated refunds.

After cancellation, your data is retained for 30 days in case you want to reactivate. After 30 days, all data is permanently deleted. Make sure to export any important data before canceling.

Yes! If you have specific requirements or need higher limits, contact our sales team for a custom enterprise plan tailored to your business needs.