Privacy Policy

Your privacy and data security are our top priorities

Last Updated: November 20, 2025

Data Collection

What we collect

How We Use Data

Our practices

Data Security

How we protect you

Introduction

Welcome to Waclime ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services. We are committed to protecting your privacy and ensuring transparency about our data practices.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

1. Personal Information

When you create an account, we collect:

  • Name and email address
  • Business name and phone number
  • WhatsApp Business Account details
  • Billing and payment information
  • Profile information you provide

2. Message and Contact Data

To provide our services, we process:

  • WhatsApp messages sent and received through our platform
  • Contact information of your customers (phone numbers, names)
  • Message metadata (timestamps, delivery status)
  • Media files shared in conversations
  • Custom tags and notes you add to contacts

3. Usage Information

We automatically collect:

  • Device information (IP address, browser type, operating system)
  • Usage patterns and analytics data
  • Log data (access times, pages viewed, errors)
  • Performance and diagnostic data

4. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain your login session
  • Remember your preferences
  • Analyze usage patterns and improve our service
  • Provide targeted support and features

How We Use Your Information

Provide and Improve Services

We use your information to operate, maintain, and improve our platform, including message delivery, auto-replies, analytics, and all features you use.

Customer Support

To respond to your inquiries, provide technical support, and troubleshoot issues you may experience with our platform.

Communication

Send you service updates, security alerts, billing information, and promotional messages (which you can opt out of at any time).

Analytics and Research

Analyze usage patterns to understand how our service is used and improve user experience. All analytics are aggregated and anonymized.

Legal Compliance

Comply with legal obligations, enforce our terms of service, and protect the rights and safety of our users and the public.

Data Security

We implement industry-standard security measures to protect your information:

Encryption

All data encrypted in transit (TLS/SSL) and at rest (AES-256)

Access Control

Strict access controls and authentication requirements

Regular Backups

Automated backups with secure storage and recovery

Monitoring

24/7 security monitoring and threat detection

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: Trusted third-party vendors who help us operate our platform (hosting, payment processing, analytics) under strict confidentiality agreements
  • WhatsApp Integration: Message data is processed through our secure WhatsApp integration as necessary for service delivery
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, with notice to users
  • With Your Consent: When you explicitly authorize us to share your information

Your Rights

Access Your Data

Request a copy of all personal information we hold about you

Correct Your Data

Update or correct inaccurate information in your account

Delete Your Data

Request deletion of your account and associated data

Export Your Data

Download your data in a portable format anytime

Opt-Out Marketing

Unsubscribe from promotional emails at any time

Object to Processing

Object to certain types of data processing where applicable

Data Retention

We retain your information for as long as your account is active or as needed to provide services. Specific retention periods:

  • Active account data: Retained while account is active
  • Messages and conversations: Retained as per your subscription plan
  • Deleted account data: Retained for 30 days, then permanently deleted
  • Billing records: Retained for 7 years for legal compliance
  • Log data: Retained for 90 days for security purposes

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@waclime.com

Support: support@waclime.com

Address: [Your Business Address]